Frequently Asked Questions
Here you'll find answers to the most frequently asked questions. From equipment selection and technical operation to after-sales service, we provide clear and professional solutions. For further assistance, our expert team is always ready to help.
Q1: Is your company a genuine manufacturer or a trading company?
A : We are a direct manufacturer with our own factory. Founded in 2011, the company has a production workshop of over 10,000 square meters , equipped with nearly 100 sets of professional CNC machining equipment. We integrate independent R&D, production, sales and service, with an annual production capacity of over 5,000 units, ensuring product quality and delivery time from the source.
Q2 : What is the typical delivery time? How can on-time delivery be guaranteed?
A :Delivery time for standard products is typically around 5-7 days, depending on order quantity and product model. We possess an efficient intelligent warehouse management system and substantial annual production capacity, enabling precise control of raw material and finished product inventory to ensure smooth production planning and on-time order delivery.
Q3: Do the factory machines meet international standards and certifications, such as CE certification?
A : Yes, it fully complies. We place great importance on the international compliance and safety of our products. Many of our products have already obtained EU CE certification, and we are actively pursuing certifications in other regions. This demonstrates that our products adhere to stringent international safety and health standards in their design and manufacturing processes.
Q4: Can you provide customized machines to meet our specific production needs?
A :Of course! One of the core functions of our R&D center is product pre-development and testing to meet specific customer needs. Whether it's for specific materials, special functions, or automation integration, we can collaborate with you to provide customized solutions. Please tell us your specific requirements, and our engineering team will assess them for you.
Q5: What are your main products?
A : Our company mainly produces automatic bending machines, automatic grooving machines, fiber laser cutting machines, CO2 laser cutting machines, CNC engraving machines, CNC reciprocating cutter machines, laser welding machines, and laser marking machines. After years of development, the company has obtained dozens of invention patents, design patents, and independent intellectual property rights, including the independently developed operating software for our letter bending machines.
Q6 : How about the quality and stability of your products?
A :We prioritize quality and possess strong R&D capabilities to ensure stable product performance. Our products have passed international certifications such as the EU CE and have obtained dozens of national invention patents and independent intellectual property rights.
Q7: Do you provide after-sales service and technical support?
A : We have strategic partner dealers and service networks worldwide, providing one-stop services including product training, installation, commissioning, maintenance, and repair, as well as lifetime technical guidance, effectively reducing customer maintenance costs.
Q8 : What is your marketing and service coverage?
A :Our branded products have been exported to more than 100 countries and regions worldwide. We have established strategic partnerships and service networks in each sales region, committed to providing our clients with professional and timely international marketing services.
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